Overview
You work on strategic projects that help Paraform scale their marketplace operations. Emma David mentions moving from "scrappy ops experiments" to structured processes - that's what this role does. You're not in a traditional sales ops seat; you're tackling cross-functional problems like improving recruiter-client matching, streamlining placement workflows, or launching new marketplace features.
Role Snapshot
| Aspect | Details |
|---|---|
| Role Type | Strategic operations / internal projects |
| Sales Motion | N/A - internal role |
| Deal Complexity | N/A |
| Sales Cycle | N/A |
| Deal Size | N/A |
| Quota (est.) | Project delivery milestones, not revenue |
Company Context
Stage: Series B (just raised $65M led by Scale Venture Partners)
Size: 191 employees
Growth: 10x'd revenue in past year, scaled from 15 to 90+ in standups, rapidly building infrastructure
Market Position: High-growth recruiting marketplace moving from scrappy startup to scaled operations
What You'll Actually Do
Time Breakdown
Project Work (50%) | Cross-functional Meetings (30%) | Analysis/Reporting (20%)
Key Activities
- Marketplace optimization: Working on improving ParaAI matching algorithms, recruiter quality scoring, client satisfaction metrics. You're analyzing data on what makes successful placements and trying to systematize it.
- Process design: Taking things that currently happen through Slack messages and spreadsheets and building actual workflows. Examples: how clients onboard, how recruiters get paid, how disputes get resolved.
- Special projects: Whatever the leadership team needs investigated or launched. Could be new pricing models, expansion into new job categories, partnerships, competitive analysis. Projects change every quarter.
- Cross-functional coordination: You sit between sales, operations, product, and the recruiter network. Lots of meetings aligning stakeholders, gathering requirements, and pushing projects forward when they stall.
The Honest Reality
What's Hard
- Scope is deliberately vague. You're expected to figure out what needs fixing and how to fix it. If you need clear job descriptions and defined processes, this will frustrate you.
- Priorities shift constantly in a hypergrowth environment. Projects you start in January might get deprioritized by March when a bigger fire emerges.
- You don't own a team or budget - success requires influencing people who don't report to you and getting buy-in from busy executives.
- Marketplace dynamics are messy. Balancing recruiter needs vs client needs vs company economics is a constant three-way tradeoff with no perfect answer.
What Success Looks Like
- Launching 2-3 major initiatives per year that measurably improve marketplace metrics (placement speed, recruiter retention, client NPS)
- Being the person executives pull into strategic conversations because you understand how the business actually works
- Building processes that scale - things that work for 90 people and will still work at 300
Who You Work With
Key Stakeholders:
- Operations leaders managing day-to-day marketplace operations
- Product team building the platform and ParaAI features
- Sales/GTM leaders who need better tools and processes
- Finance/analytics for data and business modeling
- External recruiter network for marketplace supply-side initiatives
What They Need From You:
- Clear project plans with realistic timelines
- Data-driven recommendations, not opinions
- Ability to execute without constant direction
- Translation between technical/product teams and business stakeholders
Requirements
- 3-5 years in consulting, operations, or strategic projects at a tech company
- Experience with marketplace or two-sided platform businesses helpful
- Strong analytical skills - comfortable with SQL, Excel/Sheets, data analysis
- Project management ability without formal PM training or resources
- Comfortable with ambiguity and changing priorities in fast-growth environments
- Bonus: Understanding of recruiting/HR tech, sales operations, or revenue operations