Overview
You're a full-cycle enterprise AE selling Industrility's aftermarket AI platform to manufacturers of complex industrial equipmentâthink construction machinery, HVAC systems, packaging equipment, CNC machines. You'll spend most of your time prospecting into cold accounts, navigating multi-stakeholder buying committees (VP Service, VP Operations, CIO, sometimes CEO), and managing 6-9 month sales cycles. This is a 19-person startup, so you're building the playbook as you go.
Role Snapshot
| Aspect | Details |
|---|---|
| Role Type | Full-cycle Enterprise AE (hunter) |
| Sales Motion | Outbound-heavy (80%+ self-sourced) |
| Deal Complexity | Enterprise / Strategic |
| Sales Cycle | 6-9 months |
| Deal Size | $100K-$300K ACV (estimated) |
| Quota (est.) | $800K-$1.2M/year |
Company Context
Stage: Early-stage / likely Seed or bootstrapped (19 employees, founder-led sales)
Size: 19 employees
Growth: Actively hiring first quota-carrying AEâsales motion is being formalized now
Market Position: Category creator in industrial aftermarket AIâyou're educating the market, not competing on features yet
GTM Reality
Pipeline Sources:
- 80% Outbound - You're building your own lists, doing cold outreach via LinkedIn, email, and calls to VP Service, VP Operations, and CIO contacts at Tier 2/3 industrial OEMs
- 15% Partnership/Referral - Some leads from systems integrators or industry consultants who know the founders
- 5% Inbound - Minimal website traffic; occasional conference leads or LinkedIn engagement
SDR/AE Structure: No SDR supportâyou're prospecting, qualifying, demoing, and closing everything yourself
SE Support: Founders will jump on technical calls early on, but you'll need to carry most demos yourself after learning the product
Competitive Landscape
Main Competitors: Legacy service management systems (ServiceMax, IFS), homegrown spreadsheets/ERPs, generic IoT platforms (PTC ThingWorx), incumbent inertia
How They Differentiate: All-in-one platform built specifically for industrial aftermarket (parts commerce, remote monitoring, predictive maintenance, installed base intelligence)âmost competitors are point solutions or require heavy customization
Common Objections: "We already have a service management system," "Our ERP handles this," "We're too small for something this sophisticated," "What's the ROI timeline?"
Win Themes: Unified data (they're tired of duct-taping 5+ systems), fast time-to-value vs custom builds, industry-specific functionality that generic tools don't offer
What You'll Actually Do
Time Breakdown
Prospecting (50%) | Active Deals (30%) | Internal/Admin (20%)
Key Activities
- Cold Outreach: Building lists of Tier 2/3 industrial OEMs (50-500 employees, $50M-$500M revenue), researching their service operations, crafting personalized emails and LinkedIn messages to VP Service/Operations. Expect 20-30 touches per day, low response rates (2-3%).
- Discovery Calls: Running 45-60 min discovery calls to understand their aftermarket challengesâparts inventory mess, lack of installed base visibility, manual service workflows, no remote monitoring. You're diagnosing problems, not pitching yet.
- Demos & Technical Validation: Walking prospects through the platform (installed base intelligence, parts commerce, predictive maintenance modules). Later stages involve founders or you doing technical deep-dives, sometimes custom proof-of-concepts.
- Deal Management: Chasing stakeholders for next steps, building business cases, navigating procurement, getting legal through contract redlines. Deals slip constantlyâbudget freezes, changing priorities, "let's revisit Q3."
The Honest Reality
What's Hard
- Industrial manufacturers move slowlyâyou'll spend weeks waiting for internal approvals, IT security reviews, and budget sign-offs. Deals that look "close" in May will push to September.
- You're educating a market that doesn't know they need this yet. Most prospects are using spreadsheets and manual processesâthey don't see the problem as urgent until you show them what's possible.
- No brand recognition. You're cold calling into companies who've never heard of Industrility. Getting past gatekeepers and earning credibility takes time.
- At 19 people, there's no sales ops, no marketing automation, no stack of inbound leads. You're building your own CRM hygiene, doing your own research, and creating your own collateral.
What Success Looks Like
- Closing 3-5 deals per year at $100K-$300K ACV
- Building a repeatable outbound playbook that works for this market (messaging, personas, sequences)
- Shortening sales cycles from 9 months to 6 months as you refine the process
- Creating case studies and references that make the next deal easier
Who You're Selling To
Primary Buyers:
- VP of Service / Aftermarket (budget owner, cares about service revenue growth)
- VP of Operations (cares about efficiency, parts inventory, uptime)
- CIO or IT Director (needs to bless the tech stack, worries about integrations)
What They Care About:
- Growing aftermarket/service revenue (parts sales, service contracts, subscription models)
- Reducing service costs (fewer truck rolls, better first-time fix rates)
- Improving customer experience (faster response times, proactive maintenance)
- Getting visibility into their installed base (who owns what machines, where, warranty status)
- ROI timeline and ease of implementation (they've been burned by complex software projects before)
Requirements
- 3+ years selling enterprise B2B SaaS (6+ figure deals, 6+ month cycles)
- Experience selling into industrial, manufacturing, or complex technical markets (construction, HVAC, machinery, field service, IoT)
- Hunter mentalityâyou're comfortable with 80%+ outbound, building your own pipeline from scratch
- Ability to navigate multi-stakeholder deals (ops, IT, finance, C-suite)
- Comfortable with ambiguity and building processes in an early-stage startup
- Central time zone preferred (for live prospecting during business hours)