Overview
You'll support the revenue organization at RxVantage by managing their Salesforce instance, building reports and dashboards, and driving GTM process improvements. You report to the Rev Ops leader who posted this role, working across sales, marketing, and customer success teams to keep systems running and optimize how they work.
Role Snapshot
| Aspect | Details |
|---|---|
| Role Type | Revenue Operations (Systems + Process) |
| Sales Motion | Supporting GTM teams (not revenue-generating) |
| Deal Complexity | N/A (internal operations role) |
| Sales Cycle | N/A |
| Deal Size | N/A |
| Quota (est.) | N/A (project-based success metrics) |
Company Context
Stage: Unknown (166 employees, described as "scaling quickly")
Size: 166 employees
Growth: Actively hiring and expanding GTM team based on posting
Market Position: Healthcare tech/IT services - likely B2B software for healthcare/pharma industry based on RxVantage name
GTM Reality
Your Stakeholders:
- Sales team using Salesforce daily - they'll come to you when something breaks or they need a report
- Marketing team tracking campaign performance and lead flow
- Customer Success managing accounts and renewals
- Leadership wanting dashboards and forecasting
Systems You'll Own/Touch:
- Salesforce (primary platform mentioned)
- Likely: Marketing automation (Marketo/HubSpot), data enrichment tools, BI tools, sales engagement platforms
Reporting Structure: Direct report to Kellee Wasik (Rev Ops leader)
What You'll Actually Do
Time Breakdown
Salesforce Admin (35%) | Reporting/Analytics (30%) | Projects (20%) | Support/Firefighting (15%)
Key Activities
- Salesforce Maintenance: Building custom fields, updating workflows, fixing broken automations, managing user permissions. Sales reps submit tickets when things don't work - you troubleshoot and fix them.
- Report & Dashboard Building: Creating pipeline reports, forecast views, activity dashboards. Leadership asks for specific cuts of data - you figure out how to pull it and make it visual.
- Data Cleanup: Fixing duplicate records, standardizing field values, auditing data quality. At 166 people they're big enough to have messy data but small enough that you do this manually.
- Process Documentation: Writing how-to guides for sales processes, documenting system workflows, training new hires on Salesforce. Things break when processes aren't documented.
- GTM Projects: Could be implementing new tools, redesigning the lead routing process, building a new commission structure, optimizing forecasting. "Coolest GTM projects" means you'll get exposure to strategic work, not just ticket resolution.
The Honest Reality
What's Hard
- Sales reps blame the system when they lose deals - you'll spend time proving it's a user error, not a system issue
- At 166 people, you're probably a small Rev Ops team (maybe 2-3 people total), so you wear many hats and context-switch constantly
- Salesforce gets messy fast - you'll spend more time cleaning up bad data and deprecated fields than building new cool stuff
- Everyone wants their report "ASAP" and has conflicting priorities - you manage stakeholders without authority
- Projects get derailed by urgent support issues - that forecast dashboard you were building gets postponed because the lead routing broke
- "Scaling quickly" means processes that worked at 100 people break at 150 - you're constantly patching systems that weren't built for current scale
What Success Looks Like
- Sales team can run their day without constantly pinging you for help
- Leadership has accurate pipeline and forecast data they actually trust
- You ship 1-2 meaningful process improvements per quarter that measurably improve efficiency (faster deal cycles, better lead conversion, cleaner data)
- System uptime and adoption metrics stay high
Who You Support
Primary Internal Customers:
- Account Executives who need accurate reporting and systems that don't slow them down
- Sales leadership who need visibility into pipeline, forecasts, and team activity
- Marketing ops who need lead tracking and attribution working correctly
What They Care About:
- Can they trust the data in Salesforce to make decisions
- Does the system help them sell or get in their way
- Can you solve their problem quickly when something breaks
- Are you improving their workflows or adding more bureaucracy
Requirements
- 2-4 years of hands-on Salesforce administration experience (building reports, workflows, custom objects)
- Comfortable with data - writing formulas, cleaning datasets, spotting anomalies in numbers
- Experience working with sales teams directly (not just in a silo) - you need to understand how reps actually work
- Project management skills - you'll juggle multiple initiatives with competing deadlines
- Bonus: Experience with sales tools beyond Salesforce (Outreach, Gong, Clari, etc.)
- Bonus: SQL or basic scripting to pull data from multiple systems